Easy Refund Policy: If you are dissatisfied for any reason, simply send us an email (within 6 months of the purchase date) and we will refund the purchase price of up to one jar of the product (shipping charges are never refundable). No need to return the unused product. Less than 2% of our customers ever want a refund but if you are dissatisfied for any reason, simply email us and you will get your money back. It's that easy. We know the Pranicura treatment works for almost everyone and we stand behind it with the easiest refund process possible. Email: help@pranicura.com
Shipping Policy: Orders are shipped within 24-48 hours of receipt Monday through Friday. All orders are shipped from Minneapolis, Minnesota, USA. Shipping charges are never refundable after we ship the package.
Domestic orders are shipped first class by the US postal service (unless you select Priority Mail). Typical delivery time in the USA is 1-6 business days after the day we ship. Priority Mail is a "prioritized" mail service by the US Postal service but it is NOT guaranteed by us or the postal service to arrive by any certain date. Priority mail is ESTIMATED to arrive in 1-3 business days (after we ship) but the USPS does NOT guarantee it. Here is a link to the USPS priority mail non-refundable policy: https://www.usps.com/ship/priority-mail.htm. At the bottom of the page, under number 1 in the fine print: "In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee"
International orders are shipped via UPS Global Mail. UPS gets the package to your local post office and then your postal service makes the final delivery to your home. A tracking number is emailed to you automatically upon shipment. Delivery to destinations in Canada are estimated at 5-8 business days. All other destinations outside the USA are estimated at 8-15 day delivery time. We have shipped Pranicura to over 80 countries. Some international countries impose an import tax. We have no way to collect and pay this tax for you. Your Postal Service collects this tax. They will leave you a note instructing you to go to your local post office to pick up the package and pay this tax.
If your product is lost during delivery and never arrives we will either refund your purchase price (excluding shipping costs) or resend a replacement free of charge, whichever you choose.